crawley borough council housing repairscrawley borough council housing repairs

Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Request a FREE property inspection to find out how much your claim is worth. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Content and site Copyright Crawley Borough Council 2020. crawley borough council housing. When there is a formal legal claim against the council or legal dispute. Harbour Exchange Square To make sure your home is a good working order, we plan buildingmaintenance. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Are you a Council or Housing association Tenant with housing disrepair issues? They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Necessary cookies are absolutely essential for the website to function properly. Crawley Borough Council. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If youre a secure tenant, you have the right to carry out improvements to your property. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Housing Department Crawley Borough Council - Housing Options Service Services offered. If it is an emergency and you do not let us in, we may force entry. Thank you for your patience. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This decision was taken with regard to the following section of the Freedom of Information Act 2000. All rights reserved. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email [email protected]. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. This applies to all properties where gas can be used. Living in a state of disrepair can have very serious effects on your health and wellbeing. They don't deal with repairs or anti-social behaviour issues. Content and site Copyright Crawley Borough Council 2020. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Services available to private rental tenants in Crawley, including grants and loans. . Contact us if you cannot make an appointment on 020 8379 1000, or email [email protected]. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 1982 Crawley Borough Council election. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. February 27, 2023 alexandra bonefas scott No Comments . Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. This category only includes cookies that ensures basic functionalities and security features of the website. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Coventry Map. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Appointments may be carried out by our own employees or by contractors. You can request a repair to your council property to fix an urgent problem. Council tenant rights and responsibilities; Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? We value all kinds of feedback. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). The council provides appointments for non-emergency/non-urgent housing repairs. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. All rights reserved. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. 26 January 2021. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Housing support and other services in the home for elderly or disabled people. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Office 3750 Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. If you are dissatisfied with the service you have received, you should contact the relevant department. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Council housing repairs Report a repair You can request a repair online. Please provide as much information as possible about your complaint. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. *Contract type: * See about the role. Search. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. You should get several weeks warning of any work needed. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. crawley borough council housing. Our aim is to sort as many complaints as possible at the first point of contact. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. How we can help young people in Crawley with housing issues. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. You can change your cookie settings at any time. Assessment of housing need under the Housing Act Part V11 (Homelessness). Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Report an empty property. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. These services include waste management, housing, planning, leisure, taxation, environmental and community services. East Ham Mar 06, 22 (Updated: Aug 27, 22) Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Section 1. This is a True/False flag set by the cookie. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Fire safety information for your council house or flat. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. In December 2022 the paid and 65 were out of borough. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. We will attend within 4 hours to make the situation safe. We will give you at least 24 hours notice, except in an emergency. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. List First. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. We may need to return to complete the full repair. Housing Disrepair i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. The cooperative is reducing the supply of hot water due to. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The council should repair any damage caused by maintenance or building work. All rights reserved. Request a repair to council property. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Resources for buying a home. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. These cookies track visitors across websites and collect information to provide customized ads. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. 182-184 High Street Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Email *. This is a True/False flag set by the cookie. Hotjar sets this cookie to detect the first pageview session of a user. We also use third-party cookies that help us analyze and understand how you use this website. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Corporate purchasing card services for the London Ambulance Service. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Council news, community updates, local events and more. If wallpaper is affected, its best to remove it and treat the wall. Crawley Homes has implemented a new housing IT system. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Call-off contract under t. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. We also use third-party cookies that help us analyze and understand how you use this website. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Crawley Homes has implemented a new housing IT system. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. null. If so we can help you claim compensation on a NO Win, NO Fee basis. Find out what repairs we can change you for and what is included in your rent. These cookies will be stored in your browser only with your consent. Emergency out-of-hours repairs. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. We manage leasehold properties that were originally sold under the Right to Buy. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at [email protected] 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. A fee will be included to meet the cost of registering the charge against the property. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 The number . Crawley Borough Council has considered your request and decided not to provide you with this information. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. These cookies do not store any personal information. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Failure to do so could give you grounds to make council house disrepair claims against them. a missed waste collection or reporting problems like flytipping or litter.) The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. But opting out of some of these cookies may have an effect on your browsing experience. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. All rights reserved. This category only includes cookies that ensures basic functionalities and security features of the website. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Browsealoud Accessibility News. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. If this has not been done, email [email protected]. Join our housing register and apply for council housing. More details are in our Complaints policy. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Complete the repairs service satisfaction survey. We use some essential cookies to make this website work. Posted in . Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Discretionary Loans Information (PDF, 86.6 KB). 590 requests. Somers Orchard - former Horatia and Leamington Houses site. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Call us on 0333 050 8887 to start the process or fill in the form. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Official Facebook page for Crawley Borough Council. Exchange Tower It will take only 2 minutes to fill in. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. If you are a council tenant, we can take care of some of the repairs to your home. The council should repair any damage caused by maintenance or building work. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Requesting online means you can: make your request at any time of day or night. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Council housing in Crawley is a mixture of flats. change your appointment later if you need to. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million.

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