emails not sending to btinternetemails not sending to btinternet

This isn't just a small delay. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 6) Make a list of all of the accounts and logins that are linked to your old email address. Thank you, JW. You may have to register before you can post: click the register link above to proceed. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. This started suddenly about 5 or 6 weeks ago. Oops. 14h08. 2 days ago I suddenly stopped being able to send emails and get the message below. I spoke too soon. I cannot send even the simplest of messages this morning. 26-08-2021 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Looks like no ones replied in a while. What does this mean? I cannot send even the simplest of messages this morning. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. This is NOT 'A solution'. 11h05. BT need to deal with this at a high level, NOT an individual user's account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Any ideas? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Will post any update that I get. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Some links in this article may be affiliate links. 2 users liked/thanked this post: If I go into iCloud web page, then I can send and receive as normal. Those who leave have their email account terminated and closed 90 days later. 25-08-2021 I can send & receive on my work email account using the Outlook app. 23-04-2021 16:52 EST 04 Mar 2023 Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. If that doesn't fix the problem, see the next section. Terms and conditions of the sale . I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email [email protected]. We shall never know, but fingers are firmly crossed that the service will return to normal. (The fix did not work until I had quit Mail and relaunched it. by Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. This will work as long as your old email account is still active. 14-07-2019 By coincidence(? 20h33 If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. To start the conversation again, simply What do I have to change to make my emails send? A warm welcome to the forums. 19h32. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Comic should be in the grade given in the listing title. Various errors messages. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Do other emails they send get to where they need to go? By Just goes straight to outbox, then tries to send . Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. - last edited on This amount is subject to change until you make payment. That is because he has a Virgin Media email address, which would be deleted if he switched away. I can't afford the risk.'. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. After 6 mos., if selected you will be billed $10.99/mo. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. How can we as customers get BTs attention and ensure that there is a fix? For those that aren't arriving, things obviously get a little more involved. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. This sounds fiddly, but isn't necessarily. 13h52. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Hopefully, we can get this resolved quickly. 15h31. This is going to need looking at by their email support team. Switching email address if you have never done so before can feel like a daunting task. 26-08-2021 So hardly time for a timeout to have occurred. Don't forget online banking, streaming services and social media accounts. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com - We do not send parcels to PO BOX addresses. They also sent a test email from a PC using an outlook client and that didn't come through either. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. If yes, we recommend that you check if the issue persists while on safe mode. What does this mean? I know it exists because I can pick it up on ios and via BT Webmail. This is exactly the same as my issue - with the 993 / 465 too. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I have entered the SMTP and IMAP details correctly but it still won't send. It seems that my account SMTP setup was changed (without my input). There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. on Email: [email protected]. What does this mean? Log out of your email account then, Using an email program? It's not just that there has been a delay. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. BT internet email problem Hi. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. We receive the following message when we try to send from our Mac. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. So it seems to be something between Android and BT Mail. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Having the same problem myself today - unable to send emails from my @btinternet.com account. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. No disrespect intended as your advice is probably based on years of experience of BTs service! I've rebooted twice and reinstalled Office 365 without success. Have you had the chance to try the steps in the article below? 15h24. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Using webmail? 23-04-2021 Go through and update your details for each one with your new email address. 11-07-2019 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. What can we help with? Why cant my email address have BT.com in the display name? Last week I phones an advisor with a somewhat similar response. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 'I have always used the same email address,' says Dave, 79, from Cambridge. Yesterday, I managed to contact BT via webchat. The accounts work on BT Webmail, both to receive and send. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 23-04-2021 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Examination of the message heads of the delayed emails might be informative. Sorry but how do I PM you, and what details do you need? Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I have tried sending individual messages and simple test messages but nothing works. We do not allow any commercial relationship to affect our editorial independence. , updated Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I know that I haven't received most of the emails sent from btinternet.com addresses at all. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. on I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. As soon as I removed that link all was well again. It seems that I can only send messages to my iCloud account from the iMac. However, give yourself enough time to smoothly switch over and you may find it is worth your while. on Can I move my BT Email address to another account? My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. For additional information, see the Global Shipping Program. We repeated the test and the same thing happened. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. P.S. Our standard shipping option is via Royal Mail airmail. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 26-08-2021 My email is not sending from my iMac (iCloud). This site contains user submitted content, comments and opinions and is for informational purposes I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Apple disclaims any and all liability for the acts, Page 1 of 2 1 2 Last 23-04-2021 A workaround would be to use another SMTP - for example gmail if you have a google account. What can be done to fix this problem please? 8h29. This amount is subject to change until you make payment. 14-07-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. RobbieMac. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Can send emails fine from any other account. This morning I clicked on the email icon on my phone and was again asked to login. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Surface mail is also available; please e-mail us for . 26-08-2021 This amount is subject to change until you make payment. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 09-07-2019 If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. View cart for details. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 17h25. Has anyone else encountered this and found a solution ? Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on BT Email - best practices for postmasters and senders of email | BT Help, on 6h21. We always endeavour to grade correctly and. After 3 years, then-current everyday prices for all services apply. This has made me want to look a bit further and so I found the Community. omissions and conduct of any third parties in connection with or related to your use of the site. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Apple may provide or recommend responses as a possible solution based on the information Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Last Thursday, I stopped receiving email from my @btinternet.com account. 13-07-2019 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Anyone else experienced this and got any suggestions on how to proceed? 19h37 23-04-2021 They must realise that they have a dreadful name. You can send and receive messages, but not actively manage the account. on captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 15h04. on BT L1 agent wasn't able to resolve and it has been passed to their email support team. any proposed solutions on the community forums. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 14-07-2019 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. To start viewing messages, select the forum that you want to visit from the selection below. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. One of the mails having been sent as long ago as April 4th. on I can receive emails. . With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. on Please check your email settings. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 17h33. In my view, the Postmaster group are doing it the wrong way round. Incoming mail works, but unable to send anything. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Then power on the phone and iPad and tell me if it still has the problem. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I expect that they are simply burying their heads in the sand and do not look at all. Does anyone have any other suggestions please?? That sounds like something has been stuck in a queue somewhere. You can link any BT email address to another broadband or Premium email billing account. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I installed the outlook App on my iPad and it works perfectly I'm afraid. I consistently receive this warning: whenever I try. Delays in Emails being delivered can arise from a multitude of reasons. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates.

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