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For questions, support, problems, or warranty claims, please contact us by email at [[email protected]]. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. But its also possible to set up shipping options based on regions. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. Press Esc to cancel. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. For example: Standard shipping (5-7 business days): Free. [WEBSITENAME] provides a [90] day warranty period. Sign up for Shopify's free trial to access all of the tools and services you need to start, run, and grow your business. By doing this, your shipping policy will be displayed during the checkout process! Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. That can be a common concern, especially for dropshippers who sell clothing or jewelry. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. Other pages in this list include an About page, Contact page, and the Privacy Policy page. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. You can see the templates on the settings page under the templates tab. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. We are a team of online retailers who are very interested in stocking your line of products on our eCommerce store. So, go ahead and tell your customers all about your shipping options! By entering your email, you agree to receive marketing emails from Shopify. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. Visitors on your store can go to the shipping policy page and read everything on the shipping part of their order process, so they will know what to expect. Buy Any 2 Dropship Stores. Another option is to change your suppliers and look for ones that are closer to your customers. And fulfill your orders to your customers in the most prompt way? And finally, youll have the return shipping costs to think of who pays the return shipping? Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. If you provide multiple shipping options, provide a chart that lists out all of those options. Here is a dropshipping shipping policy template for your inspiration. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. Even if youre not dropshipping with AliExpress, but for example with a dropshipping agent, chances are that you wont beat the fast shipping times of Amazon. But dont worry, if youre a beginner it isnt strictly necessary. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: Many suppliers will offer it for free. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. International Shipping. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Kindly account for these charges as you place your order.. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. Furthermore, will you be accepting returns on items on sale? The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. This helps automate importing new products as you look for items your customers will love. Do you want to create your own online store? Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. Make sure to clearly state any additional costs that might be associated with certain options. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. We suggest using these templates to save questions from buyers and adapt the template to our shipping time. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template Try Shopify for free, no credit card required. Pick A Selling Platform. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; Looking through a chart is easier than reading through paragraph chunks to get the needed information. Do you offer free returns (you cover the shipping)? Setting up your AliExpress dropshipping store. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Build your store 2. I suggest providing a refund and seeing if there are any changes you should make to your marketing to address their feedback (in many cases, the customer simply may not have fully understood what they were ordering). They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. Free shipping. Start youronline businesstoday. In this example, I chose running shoes as my store niche. In other words, the online store owner never has the actual physical products that it sells in hand. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. Dropshipping with AliExpress works similarly to any regular dropshipper. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. With tables, comparisons are easier, making decision-making easier. According to a Statista report, clothing and shoes have the highest return rate. US $7.32. They simply view it as a risk of selling products to a retail market. For free. You, as an eCommerce store, should have your separate dropshipping return policy. On the other hand, if you are selling smaller items, you may wish to offer international shipping. It comes with a 7-day free trial and then a $19/month payment plan. Step 1 Submit a refund request by sending an email to {your email}, Step 2 Well send you an email back with the return address to send the product back. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy. What to Include in a Dropshipping Shipping Policy? Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products.
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