staysure customer servicestaysure customer service

I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Consumer guides, newsletters, surveys and more! Unhappy with your Staysure experience? Your product is good, and well rated by others, so I gave you 3 stars. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. .galleryCaptionInnerText {} Date of experience: March 13, 2016 #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Were available during the following times: I would like to reassure you that Staysure take all feedback about our products and services very seriously. n 71 Edifcio D 2 Dt, Queluz de Baixo - Monday - Friday: 8.30am - 8pm (Madrid), Espaa. Learn more about Resolver Pro and how to claim your business. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. They have made a bad situations 10 times worse. The HR Team. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Friday 30 December: 8:30am 8pm, Within the USA and Canada: '', Get started with your Free Employer Profile. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. a:visited, a:link, good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Was this review helpful? Not happy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If you need to cancel your policy please click here. Do you agree with Staysure Travel Insurance's 4-star rating? We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Warm regards,Siobhan. Interview. Thank you for choosing Staysure. 'active', Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Many thanks. your insurance policy. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Staysure Expat, As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. She had to cancel her holiday to undergo treatment and submitted a claim. Will look around for my next policy. .wsite-menu-default a {font-size:16px !important;} I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Create your My Staysure account, or login here. In the 4 years I was there I hit some sort of bonus each month. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Companies can ask for reviews via automatic invitations. . - Monday - Friday: 8.30am - 8pm Have a fantastic holiday. This took 9 months to claim back!!! Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. } - Calling from outside the UK: 0044 1604 210 845 We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. your insurance policy. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. | Read 207,881-207,900 Reviews out of 208,075 How to make a complaint | Staysure Need help? The call centre dont have enough medical knowledge to assist. You need to sharpen up the verification/activation mechanism. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The initial purchase was fine. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Wed like to take this opportunity to wish you success in the future. Offer comprehensive training to fullfill the role. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. //--> Monday to Friday: 8:30am 8pm Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote .wsite-button-inner {text-transform: none !important;} My dads body was left in the hotel room for over 24 hours. Replies to negative reviews in < 24 hours. Find Reviews. $(function() { But your website/automation are pretty poor, so only 3 stars. Policy came through as expected. }); We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Also, for some of our insurers we may receive a profit share payment if they Clear All. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. My mum had a fall abroad and broke her neck. If there is a problem with the password chosen this should be explained. } Happiness score is 39 out of 100 39. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. This was just batched in with any normal claim, just as if Id lost my purse. In the end left the company with 66 pay in a cost of living crisis with child. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Thank you for posting your comments. Filter. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Also, for some of our insurers we may receive a profit share payment if they .wsite-image div, .wsite-caption {font-size:18px !important;} We were devastated as grandchildren had been couting the days down. Overall experience. Northampton, NN4 7YB. } Grandchildren did not have to suffer for me. Saturday: 9am 5:30pm You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. achieve performance targets across their product portfolio. - Saturday: 9am - 5:30pm Also I was told inaccurate information about my first request. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Not a good experience. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. } Stay sure have been helpful so far. This was done because they said I owed them holiday which they asked me to take as compassionate leave. .wsite-product .wsite-product-price a {} Dear Denis Kumm,Thank you for your 5 star review. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} .blog-header h2 a {} Have a fantastic holiday. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. _W.customerLocale = "en_GB"; .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} If you have not received them in the next few hours, please can you send a message to [email protected] or give us a call on +34952010024 and we will be happy to help. Wed like to hear from you. 2730-055 Barcarena, Customer Services Department Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. I have not received my email confirmation, I didn't receive my documents in the post. They were no help at all. The training team show intense favouratism. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Have a fantastic holiday. - Sunday: 10am - 4pm. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Thank you for posting a comment. .mobile-nav .icon-caret svg { If youd prefer to speak to a member of the team on, please call us on: If youd prefer to speak to a member of the team on, please call us on: We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. | Read 199,981-200,000 Reviews out of 200,383 . A company who has to bang on about diversity isnt a diverse company. Get in touch with us if youd like to make multiple changes to your policy. Check out what 252,969 people have written so far, and share your own experience. Having problems? https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Seemed silly, but so be it, or so i thought. Having problems? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Get started now and lets get this sorted. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. 2 Staysure Customer Service interview questions and 2 interview reviews. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Your Staysure Reviews. I started at Staysure as a sales agent nearly 6 years ago. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Send your complaints and reviews - and we'll publish the best, and worst! Whenever you need us, our 24/7 claims team is here for you. #wsite-content h2.wsite-product-title {} The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. . If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department These can take up to 7 working days to get to you. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Simply go to the My Insurance section and choose which policy youd like to email to yourself. It goes against our guidelines to offer incentives for reviews. Wednesday 28 December: 8:30am 8pm We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. right: 0 !important; We use dedicated people and clever technology to safeguard our platform. .wslide-caption-text {} font-family: "Open Sans" !important; +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. policy. Sunday 25 December: Closed We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Theres no jargon in our rights guides. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} It was my aunty and they told me its not compassionate. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. left: 0 !important; Verify your email to use filters. Quick and efficient service, very knowledgeable of medical conditions.Thank you. No progression here unless your good friends with the senior management. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. #wsite-content h2.wsite-product-title {} We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Weve helped millions of people find a resolution. (yes - you get penalised financially for helping customers). The operator was very efficient, helpful and knew his business. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm They take your money easily but getting help when you need it is a different story. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! function initCustomerAccountsModels() { This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. We are investigating your comments and will contact you shortly. The People Team. You can be certain that youre talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. I had to do all the repatriation work with the help of the English embassy in Tenerife. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Finally I started a new booking and was successful in receiving a quotation which I accepted. A lot of pressures, every second of your day is reviewed! Search job titles. Have a fantastic holiday. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Thursday 29 December: 8:30am 8pm But the actual service once connected to an agent was excellent. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. } The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Are you a company? No administration fee is changed while making changes through My Staysure. Customer Service Representative interview process at Staysure. span.icon-caret.is-active svg { Have you been complained about? Average Interview. Staysure is a trading name of TICORP Limited. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. You deserve to be treated better especially for what youre getting paid. _W.isCheckoutReskin = false; Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. The Embassy were amazing. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. ERGO Seguros de Viaje Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. document.documentElement.initCustomerAccountsModels++ Warm regards,Emma, Very pleasant and helpful staff. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {

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