regus retainer refundregus retainer refund

All rights reserved. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Briana got my call. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. The complaint has been investigated and resolved to the customers satisfaction. Sandra promised me to escalate my procedure below, however, when could I get it safely? So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Regus helps businesses find and create the right workplace for their people. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. It goes against our guidelines to offer incentives for reviews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. DO NOT give them your payment info, DO NOT sign with them. Changes in an organization are about more than just policies. Where appropriate, well also take steps to prevent the situation from happening again. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Absolutely unacceptable behavior. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Our advisors are ready to help you find the right place for you. Where appropriate, well also take steps to prevent the situation from happening again. Verification can help ensure real people write reviews about real companies. Find event and ticket information. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We use dedicated people and clever technology to safeguard our platform. I already enter my bank information twice. This does not affect customers who have a permanent space as these are reserved specifically for them. The retainer fee doesn't guarantee a successful outcome. Your satisfaction is very important. That exception is made on the understanding that an additional service retainer is payable. [protected]@regus.com but did not receive reply. 8. BBB Business Profiles may not be reproduced for sales or promotional purposes. Customer Reviews are not used in the calculation of BBB Rating. They charge your card for amounts more than stipulated on invoices! At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. It won't go in any direction! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Paid for parking online and have now received parking ticket from private company. There is non existent customer service department. I was a customer with a licensing agreement set to expire on December 31, 2022. I couldnt see your email address or Regus account reference in your message. Find event and ticket information. Please could you send those details to me at [email protected] so I can support you? I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. For clarity, you were also charged a retainer top up. The complaint has been investigated and resolved to the customer's satisfaction. same goes with debt collector from malaysia that emailed me abt 3 months ago. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I sent Regus how my retainer process is going? Lorem ipsum dolor sit amet, consectetur adipiscing elit. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. One time I was waiting on the phone for almost three hours. Were clear about this from day one. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Its a healthier, greener, flexible, and more cost-effective way to do business. This complaint was posted by a verified customer. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! As you did not process this correctly, the agreement continued an additional month. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Submit a complaint and get your issue resolved. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Service 110 Value 107 Shipping 48 Appreciate your immediate reply. Access our global network of workspaces and business lounges as often as you need. Our coworking spaces are designed with collaboration in mind. They would not remove the items that I didn't want. Hard revenue focused. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Hi Mike, Im sorry if you felt the need to escalate this. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. I will be taking legal action if this is not returned within 28 days (31/03/2023). How BBB Processes Complaints and Reviews. This is a complete con, and scam through and through. They signed me up for things that I didn't ask for - didn't realize it in the fine print. BBB Business Profiles generally cover a three-year reporting period. Our team members have always been in touch with you and worked with you to rectify this matter. I would recommend that anyone considering using this company to think again! The company left an official comment on this complaint. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I am a small business and cannot afford any of this. We ask all our customers to add an automated payment method to their account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. International Association of Better Business Bureaus. Requesting your refund is easy. this is absolutely gross and scam. So last week I logged in to cancel my membership. The vital skills students learn will be immediately applicable to their careers. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. GO LITERALLY ANYWHERE ELSE. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Log in to access all our services and products Email. Interested in a new product or service? A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Its an automated process. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Suggested companies are based on peoples browsing tendencies. Lease period: April and May 2018 Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Please email me at [email protected] with your company name and details. 4. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. This company has the worst customer service I have ever experience in my life. Best regards,Michelle Spire. Absolutely unacceptable behavior. I still did not hear anything back from them. I told you my account number is 9054006! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Thanks again for your comments which help us improve. Helpful (1) Alice C. on 9/22/20 Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Work wherever you need to with flexible access to our global network of workspaces. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At the end of your contract, they will automatically renew you without a signature and without consent. As you did not process this correctly, the agreement continued an additional month. Manage all of your workspace and business needs. Have a question or issue with your current products and services? Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. If it has been longer than 30 days, please get in touch so we can investigate further. We have checked and cannot find any payment details set up in your account. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. BBB Business Profiles are subject to change at any time. He hung up my phone rather than transferring my call to them. As a matter of policy, BBB does not endorse any product, service or business. Trustpilot is assessing this review in accordance with our flagging process. Don't be fooled by that. One business week has passed since I post it here. I cannot stress enough the lack of professionalism and poor service. Trustpilot is assessing this review in accordance with our flagging process. (Sandra, I used the portal at first, however, your system made an error.) Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. 6. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. think about how low this company is. After investigating we noticed that your online request was missing. A member of our team will get back to you as soon as we have the details. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. If you were to take direct space or a sublease you would also see these fees in your rent annually. Regus are not transparent with their pricing. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus does not communicate with customers via telephone. Please email me at [email protected] with your company name and details. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Any that you do not require can be opted out through your online account. 2023 Trustpilot, Inc. All rights reserved. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Manage all of your workspace and business needs. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Avoid at all costs. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Great discounts. This course is a must for every manager who aspires to be a leader and a success in his or her career. I would recommend that anyone considering using this company to think again! If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. We appreciate your business. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Regus keeps its policy for payment from customers, only. However, we will ask you to go through some security steps as part of our fraud-prevention policy. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. After being in my new office they are increasing rent by 8.7%. Eventbrite page will show up only the start dates of all training sessions. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We appreciate your business. 5. We ask all our customers to add an automated payment method to their account. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. but when u need support / CS to talk and solve ur problems its literally non existant. We have office space and more to suit all budgets, in every city of the world. My Regus ID: ********. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This does not affect customers who have a permanent space as these are reserved specifically for them. Manage your Regus account in one place and make bookings on the move. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I look forward to receiving more information from you. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. www.myregus.com) and go to the End Agreement section. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Requesting your retainer refund is very easy: simply log into your online account (i.e. I still didn't get my retainer back. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. It is clean and smart and well organised. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Turned up at 450 Bath Road, Heathrow. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November.

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