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If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! Offer not available for existing enTouch Wireless customers. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Channel Line Up; About Us. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Taxes and fees included with service plan pricing. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Your account number can be found in the top right corner of any bill or by logging into your online account. Notice letter of participation in a qualifying state, federal or Tribal Program. Qualifying individuals receive Free cell phone service. You must use your phone to continue to receive service. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). NOTE: Your account will need to be in good standing in order to proceed. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. No wait time! And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. ENTOUCH Smart Building Solutions. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Verified customer. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. ACP is a federal government program operated by the FCC. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. Customers may have one ACP and one Lifeline benefit per household. To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. An eligible household is limited to one monthly service discount and a single one-time device discount. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. An eligible household is limited to one monthly service discount and one device discount. International calling does NOT include text messaging, picture messaging, or video messaging. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Divorce decree or child support document. UNLIMITED DOES NOT MEAN UNREASONABLE USE. EnTouch Wireless Get a free smartphone from EnTouch Wireless. Your temporary access token will be sent to the . After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. An eligible household is limited to one monthly service discount and a single, one-time device discount. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Social Security benefits statement. Skip to content. This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. You will receive great, reliable service! You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. www.EnTouch.net 281.225.1000. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. TruConnect's free wireless plans just got better with Amazon Prime. Lifeline Assistance Programs. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Veterans Administration benefits statement. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Enroll Today! If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Customer Support will handle the rest. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Updating your ZTE Software Currently, millions of people in over 40 states find this platform very efficient. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). *International Calling is Limited to unlimited landline and cellular calling to certain countries. Required fields are marked * Before you post your comment. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Existing customers can also opt-in by replying to an opt-in SMS. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. You must opt-in and choose an eligible ACP service plan. conference, chat lines, and premium numbers) are not supported and may be blocked. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Unlimited does not mean unreasonable usage. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation Your Phone has shipped. BROADBAND DATA. An eligible household is limited to one monthly service discount and one device discount. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Questions? Please refer to enTouch Wireless Terms of Service for more information. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. A fairly complete resource we direct customers to can be found on Prepaid Phone News. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. OUR FACILITY. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . Please enter your username and password to access your account. For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. Your phone is shipped with a plan loaded and ready to use. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Yes! Notice letter of participation in a qualifying state, federal or Tribal Program. Only eligible consumers may receive ACP discounts. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Customer Support Information Dial 611 from your enTouch phone E: [email protected] P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. enTouch Wireless does not guarantee the speeds of the data services it provides. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. An eligible household is limited to one monthly service discount and a single one-time device discount. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Our standard terms and conditions will apply. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You must opt-in and choose an eligible ACP service plan. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. . If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Meets the eligibility criteria for a participating providers qualifying low-income program. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Simply complete all fields below to get started. Your Name *. Participates in the Food Distribution Program on Indian Reservations. with Q Link chat. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency.
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